{"id":5523,"date":"2025-09-23T16:27:23","date_gmt":"2025-09-23T16:27:23","guid":{"rendered":"https:\/\/blauwstg.wpenginepowered.com\/case\/vattenfall\/"},"modified":"2026-11-09T12:29:11","modified_gmt":"2026-11-09T12:29:11","slug":"vattenfall","status":"publish","type":"case","link":"https:\/\/www.blauw.com\/en\/case\/vattenfall\/","title":{"rendered":"Vattenfall"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5523\" class=\"elementor elementor-5523 elementor-4633\" data-elementor-post-type=\"case\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41254b99 section hero hero--aubergine hero--compact e-flex e-con-boxed e-con e-parent\" data-id=\"41254b99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-220ed3bc e-con-full breadcrumbs e-flex e-con e-child\" data-id=\"220ed3bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa73db1 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"aa73db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.blauw.com\/en\/\">Homepage<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-231f0ff8 e-con-full hero__content e-flex e-con e-child\" data-id=\"231f0ff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-143684d2 e-con-full hero__title e-flex e-con e-child\" data-id=\"143684d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62d4e4bd elementor-widget elementor-widget-heading\" data-id=\"62d4e4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vattenfall<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d347a6 elementor-widget elementor-widget-heading\" data-id=\"68d347a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer feedback in the energy sector drives loyalty at Vattenfall.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d58af42 e-con-full hero__text e-flex e-con e-child\" data-id=\"d58af42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64de878c elementor-widget elementor-widget-heading\" data-id=\"64de878c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case Information<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-556d367 e-con-full list e-flex e-con e-child\" data-id=\"556d367\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20dcb564 e-con-full list__item e-flex e-con e-child\" data-id=\"20dcb564\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6798bb27 elementor-widget elementor-widget-heading\" data-id=\"6798bb27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Client<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-555d740e elementor-widget elementor-widget-heading\" data-id=\"555d740e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Vattenfall<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-498e5cfe e-con-full list__item e-flex e-con e-child\" data-id=\"498e5cfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-620cf749 elementor-widget elementor-widget-heading\" data-id=\"620cf749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Type<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-424c70a7 elementor-widget elementor-widget-heading\" data-id=\"424c70a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><span>Customer Experience<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c9ea219 e-con-full list__item e-flex e-con e-child\" data-id=\"2c9ea219\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec3da54 elementor-widget elementor-widget-heading\" data-id=\"7ec3da54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Sector<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c04aded elementor-widget elementor-widget-heading\" data-id=\"4c04aded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Energy<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fa9f2bd e-con-full list__item e-flex e-con e-child\" data-id=\"1fa9f2bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-661ea9e1 elementor-widget elementor-widget-heading\" data-id=\"661ea9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Date<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-272f213e elementor-widget elementor-widget-heading\" data-id=\"272f213e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2025<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-706b81c5 section section--intro e-flex e-con-boxed e-con e-parent\" data-id=\"706b81c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51efd0a0 elementor-widget elementor-widget-heading\" data-id=\"51efd0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Summary<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb6abb1 elementor-widget elementor-widget-text-editor\" data-id=\"5bb6abb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"mt-3\"><div class=\"space-y-4 text-sm text-foreground\"><section class=\"space-y-1\"><p class=\"whitespace-pre-wrap\">B2B organisations strengthen client retention when they replace passive surveys with personal telephone feedback and direct operational follow-up. This setup enables commercial teams to identify account risks early and turn everyday customer feedback into lasting loyalty. <\/p><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11eb5aca section e-flex e-con-boxed e-con e-parent\" data-id=\"11eb5aca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c9f3ac8 e-con-full flex-4 e-flex e-con e-child\" data-id=\"3c9f3ac8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e96c55c elementor-widget elementor-widget-heading\" data-id=\"7e96c55c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Question<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e3c071a e-con-full flex-8 e-flex e-con e-child\" data-id=\"5e3c071a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57a2d888 elementor-widget elementor-widget-heading\" data-id=\"57a2d888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What was at stake for Vattenfall Zakelijk?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745e7cc elementor-widget elementor-widget-text-editor\" data-id=\"745e7cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"mt-1.5 text-sm text-muted-foreground\">Vattenfall is one of the largest energy suppliers in the corporate market, serving thousands of business organisations with tailored energy contracts and solutions. Maintaining and expanding market share in such a competitive business landscape demands continuous alignment with client expectations. Through structured customer feedback in the energy sector, your organisation gains actionable clarity on what key accounts need and expect. How do large corporate clients experience day to day service and partnership from Vattenfall?  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adf8cb2 elementor-widget elementor-widget-image\" data-id=\"adf8cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"323\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/6475e1507b2f4bdee51f849b_Vattenfall-Zakelijk-940-x-380.jpg\" class=\"attachment-large size-large wp-image-5524\" alt=\"\" srcset=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/6475e1507b2f4bdee51f849b_Vattenfall-Zakelijk-940-x-380.jpg 940w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/6475e1507b2f4bdee51f849b_Vattenfall-Zakelijk-940-x-380-300x121.jpg 300w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/6475e1507b2f4bdee51f849b_Vattenfall-Zakelijk-940-x-380-768x310.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6959248a section e-flex e-con-boxed e-con e-parent\" data-id=\"6959248a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ea45058 e-con-full flex-4 e-flex e-con e-child\" data-id=\"6ea45058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27c05090 elementor-widget elementor-widget-heading\" data-id=\"27c05090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c7f357c e-con-full flex-8 e-flex e-con e-child\" data-id=\"2c7f357c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a14b27 elementor-widget elementor-widget-heading\" data-id=\"5a14b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retaining corporate clients in a volatile energy market.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133d0d7c elementor-widget elementor-widget-text-editor\" data-id=\"133d0d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Grootzakelijke klanten vullen zelden lange e-mailenqu\u00eates in, waardoor traditionele digitale metingen nauwelijks bruikbare stuurinformatie opleveren. Daarnaast vraagt een duurzame zakelijke relatie om directe actie wanneer er operationele knelpunten ontstaan. Zonder persoonlijk contact blijven sluimerende ergernissen onopgemerkt tot het contract afloopt.  <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6786590 section e-flex e-con-boxed e-con e-parent\" data-id=\"6786590\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-91e4856 e-con-full flex-4 e-flex e-con e-child\" data-id=\"91e4856\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad2dd11 elementor-widget elementor-widget-heading\" data-id=\"ad2dd11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The approach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1e4c16 e-con-full flex-8 e-flex e-con e-child\" data-id=\"c1e4c16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e04648 elementor-widget elementor-widget-heading\" data-id=\"7e04648\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aanpak van het klantonderzoek in de energiesector.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-035d45c elementor-widget elementor-widget-text-editor\" data-id=\"035d45c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Na uitvoerig testen van verschillende methoden bleken gestructureerde telefonische interviews het beste te werken voor deze doelgroep. Maandelijks gaan interviewers telefonisch in gesprek met zakelijke klanten over de algehele relatie, de NPS en onderliggende root causes. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41bb6f21 section e-flex e-con-boxed e-con e-parent\" data-id=\"41bb6f21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-175a9bdf e-con-full flex-4 e-flex e-con e-child\" data-id=\"175a9bdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62137cfe elementor-widget elementor-widget-heading\" data-id=\"62137cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">&lt;span 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(\/figma)-->\"&gt;<\/span><span style=\"white-space: pre-wrap\">The result<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ba85224 e-con-full flex-8 e-flex e-con e-child\" data-id=\"4ba85224\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67e46e5e elementor-widget elementor-widget-heading\" data-id=\"67e46e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sustainable customer relationships and structural service improvements.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e45fe0 elementor-widget elementor-widget-text-editor\" data-id=\"17e45fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Personal telephone contact yields higher response rates from corporate clients and uncovers exact drivers behind satisfaction faster than digital surveys. Regular follow up calls subsequently turn everyday client feedback into strong long term partnerships. <\/div><div> <\/div><div><div>Vattenfall continuously tracks which service drivers exert the strongest influence on corporate NPS and client retention. Account managers pick up issues immediately through closed-loop feedback, while quarterly impact analyses guide strategic improvements across account management and customer care. <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db9e8ae section e-flex e-con-boxed e-con e-parent\" data-id=\"db9e8ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-361e833 e-con-full flex-4 e-flex e-con e-child\" data-id=\"361e833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d8413 elementor-widget elementor-widget-heading\" data-id=\"c9d8413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">impact of the result<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cf7390 e-con-full flex-8 e-flex e-con e-child\" data-id=\"6cf7390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-049c293 elementor-widget elementor-widget-heading\" data-id=\"049c293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">how insights have led to action.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b4e632 e-con-full e-flex e-con e-child\" data-id=\"7b4e632\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-000fe83 e-con-full e-flex e-con e-child\" data-id=\"000fe83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f485ef5 elementor-widget elementor-widget-image\" data-id=\"f485ef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"48\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/icon-doc.svg\" class=\"attachment-large size-large wp-image-5091\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f804df e-con-full e-flex e-con e-child\" data-id=\"0f804df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe7fe0 elementor-widget elementor-widget-heading\" data-id=\"8fe7fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Follow up on client feedback directly.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84be88 elementor-widget elementor-widget-text-editor\" data-id=\"a84be88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Account managers immediately call back respondents who raise issues or request contact to resolve operational bottlenecks without delay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1342498 e-con-full e-flex e-con e-child\" data-id=\"1342498\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e03151 elementor-widget elementor-widget-image\" data-id=\"2e03151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"48\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/icon-houglass.svg\" class=\"attachment-large size-large wp-image-5094\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d44aeaa e-con-full e-flex e-con e-child\" data-id=\"d44aeaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7d32c elementor-widget elementor-widget-heading\" data-id=\"2a7d32c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Track developments continuously in real time dashboards.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ef44e elementor-widget elementor-widget-text-editor\" data-id=\"66ef44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Service agents, commercial teams and marketeers analyse current client sentiment to adjust day to day operations on the spot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e32273e e-con-full e-flex e-con e-child\" data-id=\"e32273e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-450fa7d elementor-widget elementor-widget-image\" data-id=\"450fa7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"48\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/icon-thumb.svg\" class=\"attachment-large size-large wp-image-5092\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f42bcf3 e-con-full e-flex e-con e-child\" data-id=\"f42bcf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e656a06 elementor-widget elementor-widget-heading\" data-id=\"e656a06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Close the feedback loop systematically.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95fcb97 elementor-widget elementor-widget-text-editor\" data-id=\"95fcb97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer teams record concrete follow up actions in the central platform to turn individual feedback into structural process improvements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bec4b9 e-con-full e-flex e-con e-child\" data-id=\"6bec4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f25bae elementor-widget elementor-widget-image\" data-id=\"8f25bae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/icon-flag.svg\" class=\"attachment-large size-large wp-image-5093\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75d7ab3 e-con-full e-flex e-con e-child\" data-id=\"75d7ab3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7631736 elementor-widget elementor-widget-heading\" data-id=\"7631736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prioritise high impact NPS drivers every quarter.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d48f22 elementor-widget elementor-widget-text-editor\" data-id=\"5d48f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"mt-4\"><p>Teams use root cause analyses to implement targeted service upgrades that tangibly enhance client loyalty over time.<\/p><\/div><section class=\"mt-5 space-y-3 text-sm text-foreground\"><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-faf6cf6 section e-con-full e-flex e-con e-parent\" data-id=\"faf6cf6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c1aa4d9 e-con-full e-flex e-con e-child\" data-id=\"c1aa4d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e813a39 e-con-full e-flex e-con e-child\" data-id=\"e813a39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0095a51 elementor-widget elementor-widget-heading\" data-id=\"0095a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related cases.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a55307 outline elementor-widget elementor-widget-button\" data-id=\"1a55307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.blauw.com\/en\/cases\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View all case studies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9206821 e-con-full e-flex e-con e-child\" data-id=\"9206821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bc0c1 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"c6bc0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:5474,&quot;columns&quot;:2,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-5474\">.elementor-5474 .elementor-element.elementor-element-53babda{--display:flex;}.elementor-5474 .elementor-element.elementor-element-106167e{--display:flex;}.elementor-5474 .elementor-element.elementor-element-89dde1d .elementor-heading-title{color:var( --e-global-color-1cb513e );}.elementor-5474 .elementor-element.elementor-element-849727b{color:var( --e-global-color-1cb513e );}.elementor-5474 .elementor-element.elementor-element-2681c6f .elementor-heading-title{font-weight:800;text-transform:uppercase;line-height:11px;word-spacing:0px;color:var( --e-global-color-1cb513e );}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5474\" class=\"elementor elementor-5474 elementor-1859 elementor-1859 e-loop-item e-loop-item-5545 post-5545 case type-case status-publish has-post-thumbnail hentry case_category-brand_strategy\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-53babda e-con-full card--image e-flex e-con e-child\" data-id=\"53babda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-106167e e-con-full card__content e-flex e-con e-child\" data-id=\"106167e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89dde1d elementor-widget elementor-widget-heading\" data-id=\"89dde1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Bolsius<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-849727b elementor-widget elementor-widget-text-editor\" data-id=\"849727b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tHow does consumer insight help Bolsius uncover new growth opportunities?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2681c6f tag elementor-widget elementor-widget-heading\" data-id=\"2681c6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.blauw.com\/en\/case_category\/brand_strategy\/\" rel=\"tag\">Brand strategy<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c82ba image masked elementor-widget elementor-widget-image\" data-id=\"96c82ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"350\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/Bolsius-case.png\" class=\"attachment-full size-full wp-image-7421\" alt=\"\" srcset=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/Bolsius-case.png 460w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/09\/Bolsius-case-300x228.png 300w\" sizes=\"(max-width: 460px) 100vw, 460px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e25b777 elementor-button-info button-icon elementor-widget elementor-widget-button\" data-id=\"e25b777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.blauw.com\/en\/case\/bolsius\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5474\" class=\"elementor elementor-5474 elementor-1859 elementor-1859 e-loop-item e-loop-item-8661 post-8661 case type-case status-publish has-post-thumbnail hentry case_category-brand_strategy\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-53babda e-con-full card--image e-flex e-con e-child\" data-id=\"53babda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-106167e e-con-full card__content e-flex e-con e-child\" data-id=\"106167e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89dde1d elementor-widget elementor-widget-heading\" data-id=\"89dde1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Remia<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-849727b elementor-widget elementor-widget-text-editor\" data-id=\"849727b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tHow does Remia accurately identify which sauce consumers choose for maximum brand growth?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2681c6f tag elementor-widget elementor-widget-heading\" data-id=\"2681c6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.blauw.com\/en\/case_category\/brand_strategy\/\" rel=\"tag\">Brand strategy<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c82ba image masked elementor-widget elementor-widget-image\" data-id=\"96c82ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"380\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/10\/Remia-categorie-onderzoek.jpg\" class=\"attachment-full size-full wp-image-8662\" alt=\"\" srcset=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/10\/Remia-categorie-onderzoek.jpg 940w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/10\/Remia-categorie-onderzoek-300x121.jpg 300w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/10\/Remia-categorie-onderzoek-768x310.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e25b777 elementor-button-info button-icon elementor-widget elementor-widget-button\" data-id=\"e25b777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.blauw.com\/en\/case\/remia\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4e4c71 section section--faq faq e-flex e-con-boxed e-con e-parent\" data-id=\"c4e4c71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0820615 e-con-full flex-4 e-flex e-con e-child\" data-id=\"0820615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d397514 tag elementor-widget elementor-widget-heading\" data-id=\"d397514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a30b1c1 e-con-full flex-8 e-flex e-con e-child\" data-id=\"a30b1c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f038dab elementor-widget elementor-widget-n-accordion\" data-id=\"f038dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why choose telephone interviews for B2B Voice of the Customer research? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><rect width=\"40\" height=\"40\" rx=\"20\" transform=\"matrix(-4.37114e-08 -1 -1 4.37114e-08 40 40)\" fill=\"#46001E\"><\/rect><path d=\"M25.3945 23.7536C25.6736 24.024 26.1406 23.8263 26.1406 23.4376L26.1406 20.0159C26.1406 19.8972 26.0926 19.7834 26.0075 19.7006L20.5082 14.3479C20.3371 14.1814 20.0644 14.1817 19.8937 14.3486L14.4194 19.7007C14.3348 19.7835 14.287 19.8969 14.287 20.0153L14.287 23.4344C14.287 23.8235 14.755 24.0211 15.0339 23.7497L19.8944 19.0194C20.065 18.8534 20.3366 18.8531 20.5075 19.0187L25.3945 23.7536Z\" fill=\"white\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><path d=\"M25.3945 16.2542C25.6736 15.9838 26.1406 16.1816 26.1406 16.5702L26.1406 19.9919C26.1406 20.1107 26.0926 20.2244 26.0075 20.3072L20.5082 25.6599C20.3371 25.8264 20.0644 25.8261 19.8937 25.6592L14.4194 20.3071C14.3348 20.2243 14.287 20.1109 14.287 19.9925L14.287 16.5734C14.287 16.1843 14.755 15.9867 15.0339 16.2581L19.8944 20.9885C20.065 21.1544 20.3366 21.1547 20.5075 20.9891L25.3945 16.2542Z\" fill=\"#46001E\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-629c005 e-con-full e-flex e-con e-child\" data-id=\"629c005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-534cbe3 opacity-50 elementor-widget elementor-widget-text-editor\" data-id=\"534cbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><p class=\"mt-1 whitespace-pre-wrap\">Business clients participate much faster in structured telephone conversations than in digital email surveys. Telephone interviews deliver higher response rates and offer immediate room to explore drivers and root causes of satisfaction in depth. <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does closed loop feedback strengthen relationships in the energy sector? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><rect width=\"40\" height=\"40\" rx=\"20\" transform=\"matrix(-4.37114e-08 -1 -1 4.37114e-08 40 40)\" fill=\"#46001E\"><\/rect><path d=\"M25.3945 23.7536C25.6736 24.024 26.1406 23.8263 26.1406 23.4376L26.1406 20.0159C26.1406 19.8972 26.0926 19.7834 26.0075 19.7006L20.5082 14.3479C20.3371 14.1814 20.0644 14.1817 19.8937 14.3486L14.4194 19.7007C14.3348 19.7835 14.287 19.8969 14.287 20.0153L14.287 23.4344C14.287 23.8235 14.755 24.0211 15.0339 23.7497L19.8944 19.0194C20.065 18.8534 20.3366 18.8531 20.5075 19.0187L25.3945 23.7536Z\" fill=\"white\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><path d=\"M25.3945 16.2542C25.6736 15.9838 26.1406 16.1816 26.1406 16.5702L26.1406 19.9919C26.1406 20.1107 26.0926 20.2244 26.0075 20.3072L20.5082 25.6599C20.3371 25.8264 20.0644 25.8261 19.8937 25.6592L14.4194 20.3071C14.3348 20.2243 14.287 20.1109 14.287 19.9925L14.287 16.5734C14.287 16.1843 14.755 15.9867 15.0339 16.2581L19.8944 20.9885C20.065 21.1544 20.3366 21.1547 20.5075 20.9891L25.3945 16.2542Z\" fill=\"#46001E\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2511\" class=\"elementor-element elementor-element-1e0b57c e-con-full e-flex e-con e-child\" data-id=\"1e0b57c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7106062 opacity-50 elementor-widget elementor-widget-text-editor\" data-id=\"7106062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><p class=\"mt-1 whitespace-pre-wrap\">Account managers contact clients directly following survey responses if those clients need follow-up or face issues. Teams record insights and resolution actions in an online dashboard, feeding continuous operational and strategic improvements. <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2512\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2512\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What concrete commercial value does a continuous customer feedback programme offer? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><rect width=\"40\" height=\"40\" rx=\"20\" transform=\"matrix(-4.37114e-08 -1 -1 4.37114e-08 40 40)\" fill=\"#46001E\"><\/rect><path d=\"M25.3945 23.7536C25.6736 24.024 26.1406 23.8263 26.1406 23.4376L26.1406 20.0159C26.1406 19.8972 26.0926 19.7834 26.0075 19.7006L20.5082 14.3479C20.3371 14.1814 20.0644 14.1817 19.8937 14.3486L14.4194 19.7007C14.3348 19.7835 14.287 19.8969 14.287 20.0153L14.287 23.4344C14.287 23.8235 14.755 24.0211 15.0339 23.7497L19.8944 19.0194C20.065 18.8534 20.3366 18.8531 20.5075 19.0187L25.3945 23.7536Z\" fill=\"white\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><path d=\"M25.3945 16.2542C25.6736 15.9838 26.1406 16.1816 26.1406 16.5702L26.1406 19.9919C26.1406 20.1107 26.0926 20.2244 26.0075 20.3072L20.5082 25.6599C20.3371 25.8264 20.0644 25.8261 19.8937 25.6592L14.4194 20.3071C14.3348 20.2243 14.287 20.1109 14.287 19.9925L14.287 16.5734C14.287 16.1843 14.755 15.9867 15.0339 16.2581L19.8944 20.9885C20.065 21.1544 20.3366 21.1547 20.5075 20.9891L25.3945 16.2542Z\" fill=\"#46001E\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2512\" class=\"elementor-element elementor-element-8c98855 e-con-full e-flex e-con e-child\" data-id=\"8c98855\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efcd9be opacity-50 elementor-widget elementor-widget-text-editor\" data-id=\"efcd9be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"mt-5 space-y-3 text-sm text-foreground\"><section class=\"mt-5 space-y-3 text-sm text-foreground\"><div><p class=\"mt-1 whitespace-pre-wrap\">Organisations identify key drivers behind NPS quarterly, allowing account management, customer service and marketing to resolve specific friction points. This continuous monitoring transforms customer intelligence into targeted retention decisions and higher loyalty. <\/p><\/div><\/section><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f921c67 e-flex e-con-boxed e-con e-child\" data-id=\"f921c67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9f192c e-con-full br-md e-flex e-con e-child\" data-id=\"d9f192c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2181ef9 e-con-full flex-2 e-flex e-con e-child\" data-id=\"2181ef9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2724c04 elementor-widget elementor-widget-heading\" data-id=\"2724c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Excelling in customer experience? It starts with effective research <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e9799 elementor-tablet-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"69e9799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.blauw.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75a15bf e-con-full flex-3 e-flex e-con e-child\" data-id=\"75a15bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b218f9 flex-1 masked masked--tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"3b218f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"429\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-768x429.jpg\" class=\"attachment-medium_large size-medium_large wp-image-5079\" alt=\"\" srcset=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-768x429.jpg 768w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-300x168.jpg 300w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-1024x572.jpg 1024w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-1536x858.jpg 1536w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/07\/bios-duiken-2048x1144.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2a5f89 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c2a5f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"336\" height=\"350\" src=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/08\/duiken-card-mob.png\" class=\"attachment-large size-large wp-image-5101\" alt=\"\" srcset=\"https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/08\/duiken-card-mob.png 336w, https:\/\/www.blauw.com\/wp-content\/uploads\/2026\/08\/duiken-card-mob-288x300.png 288w\" sizes=\"(max-width: 336px) 100vw, 336px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":5524,"template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"case_category":[17],"class_list":["post-5523","case","type-case","status-publish","has-post-thumbnail","hentry","case_category-customer_experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vattenfall | blauw<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blauw.com\/en\/case\/vattenfall\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vattenfall | blauw\" \/>\n<meta property=\"og:description\" content=\"Vattenfall Customer feedback in the energy sector drives loyalty at Vattenfall. Case Information Client Type Sector Date Summary B2B organisations strengthen client retention when they replace passive surveys with personal telephone feedback and direct operational follow-up. This setup enables commercial teams to identify account risks early and turn everyday customer feedback into lasting loyalty. 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Case Information Client Type Sector Date Summary B2B organisations strengthen client retention when they replace passive surveys with personal telephone feedback and direct operational follow-up. This setup enables commercial teams to identify account risks early and turn everyday customer feedback into lasting loyalty. 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