Velux Netherlands

Velux Netherlands Maximising customer feedback for concrete improvements at Velux. Case Information Client Type Sector Date The Question How does Velux Netherlands make customer feedback actionable? VELUX Netherlands is a leading supplier of roof windows, skylights, and sun protection, sold through an extensive dealer network to consumers. In this industry, customer experience is crucial, as […]

Video on Demand

Video on Demand Customer Journey for Video on Demand Users: How to Guide Them More Effectively to Your Platform? Information about the Case Client Type Sector Date Customer Experience The ability to watch a programme, film, or video via Video on Demand (VOD) anytime, on multiple devices, wherever and whenever you want, has become indispensable. […]

Vattenfall

Vattenfall Vattenfall Business: Driving Sustainable Customer Relationships Case Information Client Type Sector Date Customer Experience Vattenfall is one of the largest providers in the large-scale business energy market. Naturally, Vattenfall aims to maintain and further expand this position. To achieve this, it is crucial to continuously be aware of your customers’ needs and experiences, to […]

Evides

Evides Customer Arena: Evides brings customers and employees closer together Information about the case Customer Type Sector Date Customer Experience Evides considers it important to give the customer a voice internally. They do this through their online customer panel, where Blauw presents various challenges to their customers. However, to truly give the customer a face, […]