Questions?

Patricia Hoetelmans

Business Lead Customer Experience

+31 6 3647 8634

patricia.hoetelmans@blauw.com

32-40 hours

medior

Research Manager Customer Experience

Are you a driven quantitative researcher capable of managing and executing the entire research process? Do you get happy helping organizations provide their customers with an excellent experience? Can't you wait to take the next step in your career at a top research company in beautiful Rotterdam? Then we are looking for you!

Apply directly

Questions?

Patricia Hoetelmans

Business Lead Customer Experience

+31 6 3647 8634

patricia.hoetelmans@blauw.com

You are a Research Manager with a few years of work experience. As a medior researcher you will mainly work on research in the field of customer experience and product development. That means a wide variety of research. On the one hand you will indulge in customer journeys and NPS and KTO trackers, and on the other hand in concept and pricing research.

We practice what we preach. As a Research Manager on team Customer Experience and Product, you are a true relationship builder. Both for the customer and with the customer. You know better than anyone to create a positive connection with your customer.

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What will you do?

Handling research questions while conducting client interviews
Writing proposals and bids and counter-reading proposals from colleagues
Conduct investigations including reporting and analysis
Project management tasks
You actively contribute to relationship management
Expressing your expertise, such as by writing a blog
'Challenging' colleagues and training juniors
Contribute to your team's Business plans

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We match perfectly if:

You can work well together
You are communicative, proactive, eager to learn and ambitious. You are open to feedback and not afraid to give it
You feel at home in an open, informal and flat organization
You possess a strong customer-oriented drive
You are a quantitative market researcher with at least 2 years of relevant work experience. Experience with customer experience is a plus, affinity a must

What we offer you

Develop yourself

It is important to us that you continue to develop yourself. Employees are given the space to deepen knowledge and the freedom to choose their own route to success.

Cool club people

You'll work with colleagues who want to move forward and encourage each other to make it ever a little better, smarter or easier for our customers and ourselves.

Most beautiful workplace in Rotterdam

You can use our mega terrace above City Hall Square to work, have lunch, coffee, meetings or exercise with colleagues.

24 vacation days per year for full-time employment and the opportunity to redeem additional days.

A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.

Bonus for achieving annual goals.

The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.

A full and healthy lunch will be waiting for you every afternoon.

Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.

A weekend away to the Ardennes or the Austrian snow.

The application process

Apply using our form

Fill out the form using the button below

First introduction

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Is there a mutual click?

Second interview or assessment

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With your potential colleagues

A labor
conditions proposal

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By mail

Yes, I want to!

We have personal contact

For your hard work, we are happy to reward you with:
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A salary between €3,364 - €3,724, depending on experience.

Lots of room for initiative, creativity and your own ideas.

A progressive environment where innovation and AI are not buzzwords, but daily practice.

A vibrant team, a rooftop terrace in the middle of Rotterdam, a fresh lunch and plenty of space to work hybrid.

Team-work is important to us. On Tuesdays we have team-day, then we would love to see you in the office.

Inspiring clients and projects that challenge you every day.

Do we have a match?

If you are convinced to be our new Research Manager Customer Experience, we would like to receive your resume and cover letter via the application button.

Apply directly