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1/7/2025
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Binne Heida has taken a new step within Blauw Research: he has been appointed Lead Innovative Solutions. In this role, he focuses on the integration and acceleration of technological and scientific innovations within Blauw's research work.
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From 6 to 100 personas: the (im)possibilities of a synthetic panel
Personas have been a permanent part of the toolset of marketers and insights professionals for years. They help to get a grip on the customer. Think of choices in positioning, product development or the targeted development of campaigns. At the same time, personas are also a huge simplification of reality. Most organizations work with four to seven personas — recognizable and workable, and also not too many to visualize properly. Yet this does not do justice to the versatility of society.
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Blog
6/11/2018
Perk of the day: customer-driven need not be grand and compelling!
There you are. A nice cup of coffee, half an hour's rest, time for some online inspiration. You know better than anyone that your organization also has to fight the battle for the customer. Enthusiastically, you click through a number of articles and blogs by renowned authors, who present fantastic examples of the most customer-driven companies in the world. In your head, you are already working on your comprehensive master plan....
Customer Experience
Blog
5/11/2018
The Sharp sharia: to hell with your purpose anyway
Is that what Byron Sharp is saying? No. But it's a good title for a blog, I thought. And completely out of the blue, of course, it's not. Because at the very least, you could say that Byron Sharp ignores the importance of purpose for a brand in his books, and thus undervalues it. That he doesn't write about it in books that deal with brand growth, what can you infer from that? And how might, or perhaps should, you look at it from How Brands Grow?
Branding & Communication
Blog
4/10/2018
Finding the optimal product design with conjunct analysis
A product is shaped by many features. For example, hair dryers come in different shapes and colors, with various attachments, possible heat settings and motor types. Each of these features affects a customer's decision whether to buy the product or not.
Product Development
Blog
1/10/2018
The Sharp sharia: is segmentation really nonsense?
'Target the market' is a much quoted quote by Byron Sharp. And as it is with quotes: they sometimes take on a life of their own. Time passes after you read or hear such a quote in context. And combined with all kinds of other people's experiences and opinions, at some point it can stick that segmentation is nonsense. Only: that's too short-sighted and it's not quite right.
Branding & Communication
Blog
30/8/2018
The Sharp sharia: loyalty does not exist
In conversations and discussions about How Brands Grow, you sometimes hear persistent misunderstandings come along. To name three: 1. Sharp states that loyalty does not exist 2. Sharp says segmentation is nonsense 3. Sharp ignores the purpose of a brand.
Branding & Communication
Blog
22/6/2018
How Brands Grow at Every Level
Perhaps over-familiar, but still very telling: the Tropicana case. About a mistake that cost 23 million. Especially relevant now that the latest How Brands Grow book is out: building Distinctive Brand Assets.
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