Maarten van den Broek
Business Lead Customer Experience
As Business Lead Customer Experience, I am responsible for customer relationship trajectories. I like to invest in the long-term success of the clients we work for. To that end, I am constantly looking for methods and collaborations to support organizations with the Customer Experience challenges they face. With the ultimate goal of helping organizations gain more enthusiastic and valuable customer relationships.
An important motivation is the search for structural improvement. I do that within Blauw, but especially in cooperation with other organizations. "I like to think a few steps ahead; what next challenge do I see arising in an organization? I am constantly thinking about what I can contribute to ensure that we are always a few steps ahead with smart and effective CX solutions for customers."