Passionate employees ensure enthusiastic customers. They determine the level of customer focus in your organisation. The key to a successful Customer Experience strategy also lies in the motivation of employees.
Blauw helps to create enthusiastic and customer-focused employees based on the three E’s:
Educate: provide employees with relevant insights so that they can act in a customer-focused way.
Engage: involve and inspire employees to ensure that they undertake structurally customer-focused actions
Empower: give employees sufficient scope and the right resources to act in a customer-focused way.
We can give you an understanding of flow and its accompanying drivers of employees and also organise training sessions, presentations, games and events to give the enthusiasm in the organisation a boost. We help you to achieve passionate and customer-focused employees by: